At GMTourism, we strive to ensure the safety, satisfaction, and enjoyment of all our customers. To maintain a pleasant and secure environment for everyone, we have established the following rules and regulations:
- Booking and Payment: All tour packages must be booked in advance through our website or by contacting us via phone or email. Payment for the selected package must be made in full before the tour date.
- Cancellation and Refunds: Cancellation requests must be made at least 48 hours prior to the scheduled tour date. Refunds will be provided as per our refund policy, which may vary depending on the circumstances of the cancellation.
- Conduct during Tours: Participants are expected to behave responsibly and respectfully towards fellow tour members, tour guides, and local residents. Any behavior deemed disruptive, offensive, or illegal will not be tolerated.
- Health and Safety: Participants are responsible for ensuring that they are in good health and physical condition to participate in the selected tour activities. Any pre-existing medical conditions or dietary restrictions must be communicated to us in advance.
- Compliance with Local Laws: Participants must comply with all local laws, regulations, and customs of the tour destination. Failure to do so may result in removal from the tour without refund.
- Insurance: Participants are strongly encouraged to obtain travel insurance to cover any unforeseen circumstances, including but not limited to trip cancellations, medical emergencies, and lost or damaged belongings.
- Liability Waiver: By participating in our tours, participants acknowledge and accept the inherent risks associated with travel and outdoor activities. GMTourism and its affiliates shall not be held liable for any personal injury, property damage, or other losses sustained during the tour.
- Feedback and Complaints: We welcome feedback from our customers and encourage them to share their thoughts and suggestions for improving our services. Any complaints or concerns should be brought to our attention promptly so that we can address them effectively.
- Changes to Itinerary: While we make every effort to adhere to the tour itinerary as advertised, circumstances beyond our control (e.g., weather conditions, natural disasters, closures of attractions) may necessitate changes to the schedule. We reserve the right to modify the itinerary as necessary for the safety and enjoyment of all participants.
- Age Restrictions: Some tours may have age restrictions or suitability requirements due to the nature of the activities involved. Participants must adhere to any age restrictions specified for their chosen tour.
By booking a tour with GMTourism, participants agree to abide by these rules and regulations. Failure to comply with these guidelines may result in denial of participation in the tour or removal from the tour without refund. We appreciate your cooperation in helping us maintain a positive and enjoyable experience for all our customers.